Since its inception in 1968, Tong Tar’s vision has continuously been to deliver reliable and timely services to our customers and to lead the industry of privately-owned buses-for-hire, with our fleet of close to 200 buses, serviced by strong teams in management, operations and administration.
Now with an established track record, Tong Tar aims to drive the future of private hire buses whilst maintaining our commitment to our customers.
With the rise of consumer technology and transport services, Tong Tar has seen the need to evolve as a transport service provider by marrying superior service culture with cutting edge technology. We seek to continuously monitor our service standards to ensure that we remain the provider of choice.
With this in mind, Tong Tar has been leveraging on technology to improve its operational efficiency through our emphasis on training and the grooming of a dedicated team committed to service, which can then better the all-around convenience for our customers.
Looking forward, Tong Tar stays committed to digitizing our entire internal workflow to reduce errors and to smoothen customer interaction processes. Looking forward, Tong Tar stays committed to digitizing our entire internal workflow to reduce errors and to smoothen customer interaction processes.
Through constantly upgrading our training programmes, our drivers are able to adapt quickly to the latest technologies, improving their service and thus enhancing customer satisfaction.
Externally, embracing technology has also enabled Tong Tar to provide stronger customer experiences from enabling clients to effortlessly book or enquire about a particular service online to being able to see the location of our buses under their purview in real-time.
Tong Tar has also teamed up with a local Internet of Things (IoT) company to create a software programme and app that seeks to ensure the safety of children travelling to and from school on our school bus services.
With IoT and secured identification practices, the app is designed to give parents peace of mind regarding their child’s safety and is currently used by more than 1,000 students and parents daily to date.
It has also successfully reduced travelling time and allowed Tong Tar drivers to better focus on the safety of the children instead of being interrupted by menial tasks like attendance taking.
Through efforts like these, Tong Tar aims to keep our pulse on the bus transport industry and to improve ourselves and our standards in order to bring more value to our customers and to remain a transport service of the future.